Frequently Asked Questions

Everything you need to know about your Sunnyo beauty routine.

Are Sunnyo products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Sunnyo products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for skincare items?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, even if it has been lightly used.

Can I track my package after it ships?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test before incorporating a new product into your full routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.